 The earphone can not be turned on |
It may be caused by the low power of the earphone or the charging case has not been charged for a long time. For the first time, please remove the insulating film at the bottom of the earphone, put the earphone back into the charging case, and charge the Bluetooth earphone for about 30 minutes before activating the earphone battery
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 The earphone cannot be found by the mobile phone |
1.Please use the earphone within 10 meters from the phone
2.Follow the earphone reset process in the user manual, and then try again
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| The eaphone cannot be charged |
1.It may be that the earphone is put back into the charging case and not put in place. Press the earphone gently with your hand to start charging
2.There is oxide at the contact point between the earphone and the charging case. Please wipe the contact point between the earphone and the charging case with a clean cotton swab |
| The earphone volume is too low |
It may be that the volume of the paired mobile phone is too low. Please adjust the volume on the mobile phone
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| Wearing earphone is too tight or too loose |
The earphone comes with a medium (M) eartip, and there are small (S) and large (L) eartip in the packaging box. Please replace the appropriate eartip
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| Other issues |
Please contact our customer service on each e-commerce platforms or offline stores, and you can also send e-mail to us
info@langeohren.cn |
